Returns and warranty for resellers
This page is addressed to those who purchase in the capacity of Trader pursuant to Article 3, paragraph 1, letter c) of the Italian Consumer Code (Codice del Consumo), i.e. in the exercise of their business, commercial, craft or professional activity. It supplements and does not replace Article 8 of the General Terms and Conditions of Sale.
1. Right of withdrawal: not applicable
The 14-day right of withdrawal provided for by Articles 52 et seq. of the Italian Consumer Code is reserved for the Consumer. Those purchasing as a Trader are not entitled to a right of withdrawal, unless otherwise agreed in writing with the Seller.
Consequently, returns are not accepted for change of mind, ordering errors, excess stock or unsold goods.
2. Warranty for defects in the goods sold
Sales between traders are subject to the warranty provided for by Articles 1490 and following of the Italian Civil Code (codice civile). The Seller warrants that the Products are free from defects that render them unfit for their intended use or appreciably diminish their value.
Two time limits apply, both of which are strict:
- 8 days to report the defect. Defects must be reported in writing within 8 days of discovery; defects identifiable through an ordinary inspection of the goods must be reported within 8 days of receipt (Article 1495 of the Civil Code). Beyond this deadline, the right to the warranty is forfeited.
- 1 year to bring an action. In any event, the action is time-barred one year from delivery (Article 1495 of the Civil Code).
Where a defect is acknowledged, the buyer may choose between termination of the contract and a reduction of the price (Article 1492 of the Civil Code), in addition to compensation for damages if the Seller is at fault (Article 1494 of the Civil Code).
The warranty does not cover: normal wear and tear, damage caused by improper use or non-compliant storage, tampering, and defects that were identifiable at the time of delivery and were not reported within the deadlines.
3. Transport damage and shortages
Upon receipt, the integrity of the packaging and the correspondence of the parcels must be checked. Any damage or shortages must be indicated with a specific written reservation on the transport document at the time of delivery: an unreserved signature releases the carrier from liability (Article 1698 of the Civil Code) and makes it very difficult to obtain compensation. The reservation must be communicated to the Seller within 8 days.
4. How to open a return
- Write to [email protected] indicating the order number, product code, quantity and description of the defect, with photographs.
- Wait for written return authorisation: goods shipped without prior authorisation will be refused.
- Ship the Products complete with original packaging and accessories, adequately protected for transport.
5. Return shipping costs
- Returns not covered by the warranty, if exceptionally authorised by the Seller: shipping costs are entirely borne by the buyer, as is the risk of transport until the goods are returned.
- Returns due to a defect: return shipping costs are advanced by the buyer and reimbursed by the Seller once the defect is confirmed, as provided for by Article 1493 of the Civil Code. If the inspection does not confirm the defect, the costs remain the buyer's responsibility and the goods are shipped back at the buyer's expense.
No return is accepted freight collect without prior written agreement.